● Reference · Help
Support
how we help.
Where to ask, what item support covers, and how to get a fast answer.
01How to get help
- Search these docs firstPress
/and type the error message or the screen name. Most setup questions are answered in Troubleshooting and the FAQ. - Ask on the item pageUse the Comments tab of the item on CodeCanyon for questions other buyers may also have, or the Support tab for your own installation. Sign in with the account you bought with.
- Contact the authorFor anything else, use the contact options on the author's CodeCanyon profile page. Mention your CodeCanyon username.
Get a fast answer
- Send the item version (2.0.0), the part (Android, iOS, web demo, backend or console), your computer's system (macOS, Linux, or Windows with WSL or Git Bash) and the output of
flutter --versionandnode --version. - Paste the exact error message and the command you ran. For backend problems, add the lines from Firebase console → Functions → Logs and the answer of
<API_BASE_URL>/v1/health. For the console, add the Status page result. - Never send service-account key files,
ADMIN_SECRET_KEY, AI, image, video or voice provider keys, the Google Play service-account JSON, the App Store.p8key, AdMob OAuth tokens, keystores,key.propertiesor passwords, and never post them in comments. We will never ask for them.
02Item support policy
Support follows Envato's item support policy. Your purchase includes six months of item support; you can extend it on the item page.
| Included | Not included |
|---|---|
| Answers to questions about the item and its features | Installation on your servers or accounts, and customization work |
| Help with bugs and reported issues in the item | Problems caused by your own code changes |
| Help with the included third-party assets | Setting up your Firebase, Google Cloud, Play Console, App Store Connect, ad network or AI provider accounts for you |
| App store and ad network approval decisions, provider outages, model changes and price changes, and your earnings |
03Updates
Updates are free for buyers and appear on your CodeCanyon Downloads page. See the Changelog for what changed and how to apply an update. Coming from 1.x: Upgrading from 1.x.